Emergency Service Unit: (869) 469-9100 or (869) 763-9100

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Understanding Your Bill

Customer Information - Name and Address Individual message - late notices or other information for customers will be placed here Energy Charges - the cost assigned for units used (check tariff structure) Standing Charge - Service Charge Current Usage - Difference between the previous and present readings Previous reading - last reading b) Present reading - current reading Service period - period from the last billing cycle to present reading date Meter Number - number printed on meter Billing date - the date the account was billed Service Address - the exact location of the supply Account number - unique number assigned to each account Statement Number - a unique number assigned to each bill

Emergency & Outages

Call: (869) 469-9100 or 763-9100
24 hours a day,
7 days a week
To report power outages, downed lines
or electrical emergencies

General Inquires

Call: (869) 469-7245/7243
8:00 a.m. - 4:00 p.m.
Monday - Friday
For questions about your bill, account, meter, rates or services.

Administration

Call: (869) 469-7245
8:00 a.m. - 4:00 p.m.
Monday - Friday
Select the name or extension of the
person you are trying to reach.

Head Office

P.O. Box 852
Main Street
Charlestown, Nevis
Tel: (869) 469-7245 / 7243
Fax: (869) 469-7249