Emergency Service Unit: (869) 469-9100 or (869) 763-9100

Reading Your Meter

  • There are three different types of meters used by NEVLEC; the Clock Meter, the Dgital Meter and the Electric Meter.
  • All meters are read from left to right
  • Most of our meters are either 5 or 6 digit meters
  • If and when the total number of units recorded exceeds 99,999 or 999,999 the meter starts again at 0.

Instructions on how to read the different meters are listed below:

  • The total units used are shown by a row of numbers.
  • Always remember that the reading on a digital meter is the total number of units used.
  • If and when the total number of units recorded exceeds 99,999 the meter starts again at 0.

How to read a digital meter

  • A digital meter has a row of numbers consisting of a total of five numbers.
  • Write down the numbers as they read from left to right.
  • The reading taken would be subtracted from the previous reading on your bill, which would give you the total units used for the month.
Keep in mind that when the meter readers read your meter, they do NOT set it back to zero. Therefore the dials keep turning until the next time the meter is read.

How to read a Dial / Clock meter

  • Each of the five dials represents one digit of the present reading.
  • The dials move both clockwise and counter clockwise.
  • If you cannot tell if a hand is past a number or not, simply look at the dial to the right. If the clock to the right has passed zero, then the hand is pointing to the correct number. If the dial to the right has not passed zero, then use the smaller number.

For Example:

The electrical meter works with electricity if there is no electricity the meter will stop and will resume when it receives electricity again.

How to read an electrical meter

  • The electrical meter will alternate between three screens. The KW screen, the KVA screen and the KWH screen.
  • When reading your meter however, ensure that you write down the reading from the KWH screen.

Emergency & Outages

Call: (869) 469-9100 or 763-9100
24 hours a day,
7 days a week
To report power outages, downed lines
or electrical emergencies

General Inquires

Call: (869) 469-7245/7243
8:00 a.m. - 4:00 p.m.
Monday - Friday
For questions about your bill, account, meter, rates or services.

Administration

Call: (869) 469-7245
8:00 a.m. - 4:00 p.m.
Monday - Friday
Select the name or extension of the
person you are trying to reach.

Head Office

P.O. Box 852
Main Street
Charlestown, Nevis
Tel: (869) 469-7245 / 7243
Fax: (869) 469-7249