Ø      Produce a five (5) years action plan regarding the operation and maintenance of the system

Ø      Reduce technical loss to 10% at the end of 2010.

Ø      Reduce non-technical loss to 4% by 2006.

Ø      Respond to emergency call within 1 hour of receiving call by the end of 2006.

Ø      Address all customer complaints/request within 3 working days.  If the complexity of the job doesn't permit this, notification of when it will be done will be communicated to the customer within those initial 3 working days.

Ø      No customer be out of supply more than 24 hours.

Ø      All employee receive training as pertaining to its field by the end of 2006.

Ø      All work to be done follows the guidelines outlined in NEVLEC'S construction standards.

Ø      All workers obey the safety standards outlined in NEVLEC's 'Safety Standard Manual'.

Ø      Up to date vegetation management

Ø      Workers are provided with the necessary tools and safety gears to perform their task effective and efficiently by 2006.

Ø      Improve power quality by 70% by 2007.

Ø      Reduce feeder outages to single figures by 2007.

Initiatives of the t&d department

Ø      Develop work procedures, methods and guidelines to support the function of the department and its interfaces.

Ø      Develop, plan and implement work programmes and orders for the sections within the department.

Ø      Work with Planning in the development and implementation of the Loss Reduction Programme.

Ø      Develop and implement a system refurbishing of distribution network.

Ø      Provide all staff with training and opportunities for self development.

Ø      Develop and implement a transformer utilization and load balancing programme.

Ø      Investigate, develop and implement a distribution network earthing/grounding system.

divisional responsibilities of the t&d department

Operations & Maintenance Division

Ø      Optimization of Transformer utilization island-wide.

Ø      Refurbishing of distribution network island-wide.

Ø      To collect, analyze and store transformer load and voltage readings.

Ø      Phase balancing on distribution network.

Ø      Effective vegetation management.

Ø      Removal of low voltage problem island-wide.

Ø      Removal of double poles and the straightening of leaning poles.

Ø      Relocation of inaccessible lines.

Consumer Services Division

Ø      In conjunction with the Planning Department prepare and implement inspection standards.

Ø      Changing of service lines island-wide.

Ø      Replacement of all black meters.

Emergency Service Operations Division

Ø      Maintenance of streetlights.

Ø      Effective response to emergency calls

Ø      Logging and analysing of fault information.