{"id":4182,"date":"2022-09-07T10:43:24","date_gmt":"2022-09-07T10:43:24","guid":{"rendered":"https:\/\/www.nevlec.com\/?page_id=4182"},"modified":"2024-02-16T14:55:45","modified_gmt":"2024-02-16T14:55:45","slug":"damage-claim-policy","status":"publish","type":"page","link":"https:\/\/www.nevlec.com\/es\/power-outages\/damage-claim-policy\/","title":{"rendered":"Damage Claim Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4182\" class=\"elementor elementor-4182\">\n\t\t\t\t\t\t\t        <div class=\"elementor-section elementor-top-section elementor-element elementor-element-12ea1e3 elementor-section-full_width elementor-section-height-default elementor-section-height-default cms-remove-row-no cms-section-no-padding-no cms-full-content-with-space-none cms-boxed-bg-false cms-section-boxed-divider-false cms-overlay-gradient-bg-yes cms-overlay-gradient-mode-tb\" data-id=\"12ea1e3\" data-element_type=\"section\">\n\t\t\n\t\t<div class=\"cms-overlay-gradient\"><\/div><div class=\"cms-section-boxed-bg\"><\/div><div class=\"cms-section-boxed-divider\"><\/div><div class=\"cms-elementor-section-remove\"><\/div><div class=\"cms-elementor-section-corner cms-elementor-section-corner-top\"><\/div><div class=\"cms-elementor-section-corner cms-elementor-section-corner-bottom\"><\/div>        <div class=\"elementor-container elementor-column-gap-no\">\n\t\t        <div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-04c0581\" data-id=\"04c0581\" data-element_type=\"column\">\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\n                        \t\t<div class=\"elementor-element elementor-element-ff6ef7d cms-page-title-layout-3 elementor-widget elementor-widget-cms_page_title\" data-id=\"ff6ef7d\" data-element_type=\"widget\" data-widget_type=\"cms_page_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"cms-page-title-wrapper cms-overlay-gradient-1 text-center\" style=\"background-image:url(https:\/\/www.nevlec.com\/wp-content\/uploads\/2022\/11\/title-5.jpg);\">\r\n    <div class=\"cms-page-title-overlay cms-page-title-gradient cms-overlay-gradient\"><\/div>\r\n    <div class=\"pt-25 pt-lg-70 pt-xl-95\"><\/div>\r\n    <div class=\"container\">\r\n        <div class=\"row empty-none justify-content-center\">\r\n            <div class=\"cms-page-title-content-col col-12 col-lg-10 col-xl-6\">\r\n                <div class=\"cms-page-title-content\">\r\n                        <h1 class=\"cms-mainheading cms-heading text-30 text-md-40 text-lg-47 lh-1\/15 mt-n7  text-white\">Damage Claim Policy<\/h1>\r\n    <div class=\"extra-space clearfix\"> <\/div>    <div class=\"cms-desc mt-18 text-17 font-700  text-white\">The first step is to identify whether the outage applies only to your home\/business or affects your entire community.<\/div>\r\n    <div class=\"extra-space clearfix\"> <\/div>                    <div class=\"row gutters-30 gutters-grid align-items-center pt-30 empty-none justify-content-start\"><\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n    <div class=\"pt-25 pt-lg-70 pt-xl-95\"><\/div>\r\n    <div class=\"cms-pagetitle-breadcrumb p-tb-18 relative\"><div class=\"container\"><div class=\"cms-breadcrumb justify-content-center text-14 justify-content-center\"><div class=\"breadcrumb-item d-flex align-items-center\"><span class=\"breadcrumb-text text-white\" data-no-translation=\"\" data-trp-gettext=\"\" >Home<\/span><span class=\"breadcrumb-divider text-white cmsi-chevron-right rtl-flip\"><\/span><\/div><\/div><\/div><\/div>    <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t        <\/div>\n        <\/div>\n        \t\t        <\/div>\n        <\/div>\n\t\t        <div class=\"elementor-section elementor-top-section elementor-element elementor-element-8cb901b elementor-section-boxed elementor-section-height-default elementor-section-height-default cms-remove-row-no cms-section-no-padding-no cms-boxed-bg-false cms-section-boxed-divider-false cms-overlay-gradient-bg-yes cms-overlay-gradient-mode-tb\" data-id=\"8cb901b\" data-element_type=\"section\">\n\t\t\n\t\t<div class=\"cms-overlay-gradient\"><\/div><div class=\"cms-section-boxed-bg\"><\/div><div class=\"cms-section-boxed-divider\"><\/div><div class=\"cms-elementor-section-remove\"><\/div><div class=\"cms-elementor-section-corner cms-elementor-section-corner-top\"><\/div><div class=\"cms-elementor-section-corner cms-elementor-section-corner-bottom\"><\/div>        <div class=\"elementor-container elementor-column-gap-default\">\n\t\t        <div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-2f06ba1\" data-id=\"2f06ba1\" data-element_type=\"column\">\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\n                        \t\t<div class=\"elementor-element elementor-element-b3c0542 cms-heading-layout-13 elementor-widget elementor-widget-cms_heading\" data-id=\"b3c0542\" data-element_type=\"widget\" data-widget_type=\"cms_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"cms-heading-wrapper text-start\">\r\n        <div class=\"cms-desc text-lg-16 text-xl-17 pt-10  text-body\">Nevis Electricity Company Limited will offer settlement for damage to a customer\u2019s electrical equipment due to failure, negligence or any broken, severed, or damaged conductors on the secondary distribution circuit up to the Company\u2019s service point, which would result in a voltage above or below 10% of the nominal voltage.<br \/>\n<br \/>\nThe service point is defined as the point of connection between the secondary connections of transformer to main side of meter socket. In the case of primary connections, the connection point is the High Tension (HT) line to bottom of the cut-out fuse. Evidence of failure in the equipment\u2019s main incoming power supply is also required in the case of electronic equipment.<\/div>\r\n    <div class=\"extra-space clearfix\"> <\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d2623d text-lg-16 text-xl-17 elementor-widget elementor-widget-text-editor\" data-id=\"9d2623d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.8.0 - 30-10-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><strong>Damage Claim Procedure<\/strong><\/p><ol><li>Customer must make a verbal report to Dispatcher at the Emergency \/Trouble Call Section, followed by a letter to the General Manager, within five (5) working days of incident. The letter must state the item(s) damaged, date and time of the incident, if available, and the circumstances surrounding the event that caused the damage.<br \/><ol type=\"a\"><li>The information on the claim is forwarded to the Transmission &amp; Distribution Manager to initiate a full investigation of the customer\u2019s claim, with in 24 hours of the incident being reported<\/li><li>Letters received after five (5) working days will be investigated at General Manager\u2019s discretion. After eight (8) working days, claims are considered to be invalid.<\/li><\/ol><\/li><li>Upon completion of the investigation, the Transmission and Distribution Manager will submit a report of the findings and recommendations to the General Manager<\/li><li>A letter is issued to the customer, by General Manager, no later than ten working days after receipt of the written claim.<\/li><\/ol><p><strong>Settlement is offered in the following situations:<\/strong><\/p><ol><li>Errors made by Company employees such as incorrectly terminating connections to service line, weather head or transformer.<\/li><li>Failure of the neutral connection either through loose connections, corroded connections, or breakage due to wear and tear on the Low Tension (LT) lines up to the Company\u2019s service point. Exceptions to this are break age of the neutral due to third parties, kites, animals, vehicular accidents or, back-feeds caused by other customers.<\/li><li>Failure at the pole-mount transformer\u2019s, High Tension (HT) or Low Tension (LT) terminals; voltage above or below 10% of the nominal voltage.<\/li><li>High Tension (HT) lines making contact with Low Tension (LT) lines resulting in high voltage at the customer\u2019s electrical installation.<\/li><li>A Low Tension (LT) line making contact with the neutral on a 3-wire system<\/li><li>A faulty transformer giving rise to high voltage; volt age above or below 10% of the nominal voltage.<\/li><li>Short circuits on the secondary distribution up to the utility\u2019s service point.<\/li><li>Improper line clearances resulting in short circuits, broken Low Tension (LT) and service neutrals.<\/li><li>Tree limbs breaking the service line or any conductor of service line, except when the tree is on customer\u2019s property.<\/li><li>Short circuit on service wire damaging premises. Fires caused by fallen High Tension (HT) line or burning fuse or disconnect.<\/li><\/ol><p><strong>No settlement is offered in the following situations:<\/strong><\/p><ol><li>Outages or other events arising from lightning strikes, wind or rainstorms and other Acts of God.<\/li><li>Inadequacies or faults on the customer\u2019s side of the electrical installation.<\/li><li>No protective devices on electrical equipment that is surge protectors at meter and\/or distribution panel and\/or at receptacle.<\/li><li>Loose connections on phase conductors, to any part of the circuit after the meter, which could result in under voltage conditions.<\/li><li>Interruption of service due to switching operations on the main transmission and distribution system.<\/li><li>Damage resulting from the actions of third parties.<\/li><li>Fallen trees on the company\u2019s lines.<\/li><\/ol><p>The General Manager may consider settlement where unusual conditions or circumstances exist, which merits special consideration, even though a settlement would not normally be offered. An example of this would be where the damage resulted from a problem that had previously been reported but misdiagnosed by the crew and required a return visit to correct the fault<\/p><p>Settlement amounts are assessed on the cost to repair the equipment to good working order.<\/p><p>If the equipment cannot be repaired, the Company requests that the equipment be brought in for assessment and the pre-incident market value of the equipment is offered. This is calculated based on the replacement value of an equivalent item less depreciation of an average of 10% per year. In some cases, for example, if faults on both the utility service and the customer installation can result in a power event, then a partial settlement is offered based on 50% of the repair or assessed value of the equipment. <strong>Assistance is often sought from the Company\u2019s Insurance Company in determining settlement amounts.<\/strong><\/p><p>The Company may also contract the services of technicians to carry out repairs if the customer is unable or unwilling to undertake the repairs himself\/herself.<\/p><p>In the event a refrigerator is damaged, Customer must take precautionary measures to store refrigerated items as NEVLEC will not approve any claim(s) prior to an investigation and will therefore not be responsible for items spoiled.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t        <\/div>\n        <\/div>\n                <div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-b6b20ce\" data-id=\"b6b20ce\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\n                        \t\t<div class=\"elementor-element elementor-element-69eb8d5 cms-menu-layout-1 elementor-widget elementor-widget-cms_menu\" data-id=\"69eb8d5\" data-element_type=\"widget\" data-widget_type=\"cms_menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"cms-menu-wraps relative\">\n\t    <h4 class=\"cms-largeheading cms-heading mt-n5 mb-7 text-18  text-heading\"><a class=\"menu-heading\" href=\"\">Quick Links<\/a><\/h4>\r\n    <div class=\"extra-space clearfix\"> <\/div><div class=\"menu-poweroutages-container\"><ul id=\"menu-poweroutages\" class=\"cms-menu cms-menu-vert text-\"><li id=\"menu-item-4593\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4593\"><a href=\"https:\/\/www.nevlec.com\/es\/power-outages\/about-outages\/\" class=\"cms-menu-link link-default link-hover-default bg-transparent bg-hover-transparent text-14\">        <span class=\"cms-icon-wrap menu-icon rtl-flip text-8 mr-5 d-inline-block cms-icon-animate cms-transition\" >\r\n            <span aria-hidden=\"true\" class=\"cms-icon far fa-dot-circle\"><\/span>        <\/span>\r\n        <span class=\"menu-title title\">About Outages<\/span><\/a><\/li>\n<li id=\"menu-item-4594\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4594\"><a href=\"https:\/\/www.nevlec.com\/es\/power-outages\/during-an-outage\/\" class=\"cms-menu-link link-default link-hover-default bg-transparent bg-hover-transparent text-14\">        <span class=\"cms-icon-wrap menu-icon rtl-flip text-8 mr-5 d-inline-block cms-icon-animate cms-transition\" >\r\n            <span aria-hidden=\"true\" class=\"cms-icon far fa-dot-circle\"><\/span>        <\/span>\r\n        <span class=\"menu-title title\">During an Outage<\/span><\/a><\/li>\n<li id=\"menu-item-4595\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4595\"><a href=\"https:\/\/www.nevlec.com\/es\/power-outages\/after-an-outage\/\" class=\"cms-menu-link link-default link-hover-default bg-transparent bg-hover-transparent text-14\">        <span class=\"cms-icon-wrap menu-icon rtl-flip text-8 mr-5 d-inline-block cms-icon-animate cms-transition\" >\r\n            <span aria-hidden=\"true\" class=\"cms-icon far fa-dot-circle\"><\/span>        <\/span>\r\n        <span class=\"menu-title title\">After an Outage<\/span><\/a><\/li>\n<li id=\"menu-item-4597\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4597\"><a href=\"https:\/\/www.nevlec.com\/es\/power-outages\/preparing-your-home\/\" class=\"cms-menu-link link-default link-hover-default bg-transparent bg-hover-transparent text-14\">        <span class=\"cms-icon-wrap menu-icon rtl-flip text-8 mr-5 d-inline-block cms-icon-animate cms-transition\" >\r\n            <span aria-hidden=\"true\" class=\"cms-icon far fa-dot-circle\"><\/span>        <\/span>\r\n        <span class=\"menu-title title\">Preparing Your Home<\/span><\/a><\/li>\n<li id=\"menu-item-4598\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4598\"><a href=\"https:\/\/www.nevlec.com\/es\/power-outages\/preparing-your-business\/\" class=\"cms-menu-link link-default link-hover-default bg-transparent bg-hover-transparent text-14\">        <span class=\"cms-icon-wrap menu-icon rtl-flip text-8 mr-5 d-inline-block cms-icon-animate cms-transition\" >\r\n            <span aria-hidden=\"true\" class=\"cms-icon far fa-dot-circle\"><\/span>        <\/span>\r\n        <span class=\"menu-title title\">Preparing Your Business<\/span><\/a><\/li>\n<li id=\"menu-item-4596\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4596\"><a href=\"https:\/\/www.nevlec.com\/es\/power-outages\/outage-faqs\/\" class=\"cms-menu-link link-default link-hover-default bg-transparent bg-hover-transparent text-14\">        <span class=\"cms-icon-wrap menu-icon rtl-flip text-8 mr-5 d-inline-block cms-icon-animate cms-transition\" >\r\n            <span aria-hidden=\"true\" class=\"cms-icon far fa-dot-circle\"><\/span>        <\/span>\r\n        <span class=\"menu-title title\">Outage FAQs<\/span><\/a><\/li>\n<li id=\"menu-item-4599\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4599\"><a href=\"https:\/\/www.nevlec.com\/es\/power-outages\/emergency-resources\/\" class=\"cms-menu-link link-default link-hover-default bg-transparent bg-hover-transparent text-14\">        <span class=\"cms-icon-wrap menu-icon rtl-flip text-8 mr-5 d-inline-block cms-icon-animate cms-transition\" >\r\n            <span aria-hidden=\"true\" class=\"cms-icon far fa-dot-circle\"><\/span>        <\/span>\r\n        <span class=\"menu-title title\">Emergency Resources<\/span><\/a><\/li>\n<li id=\"menu-item-4600\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4600\"><a href=\"https:\/\/www.nevlec.com\/es\/power-outages\/damage-claim-policy\/\" class=\"cms-menu-link link-default link-hover-default bg-transparent bg-hover-transparent text-14\">        <span class=\"cms-icon-wrap menu-icon rtl-flip text-8 mr-5 d-inline-block cms-icon-animate cms-transition\" >\r\n            <span aria-hidden=\"true\" class=\"cms-icon far fa-dot-circle\"><\/span>        <\/span>\r\n        <span class=\"menu-title title\">Damage Claim Policy<\/span><\/a><\/li>\n<\/ul><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t        <\/div>\n        <\/div>\n        \t\t        <\/div>\n        <\/div>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Damage Claim Policy The first step is to identify whether the outage applies only to your home\/business or affects your entire community. Home Nevis Electricity Company Limited will offer settlement for damage to a customer\u2019s electrical equipment due to failure, negligence or any broken, severed, or damaged conductors on the secondary distribution circuit up to the Company\u2019s service point, which would result in a voltage above or below 10% of the nominal voltage. The service point is defined as the point of connection between the secondary connections of transformer to main side of meter socket. In the case of primary connections, the connection point is the High Tension (HT) line to bottom of the cut-out fuse. Evidence of failure in the equipment\u2019s main incoming power supply is also required in the case of electronic equipment. Damage Claim Procedure Customer must make a verbal report to Dispatcher at the Emergency \/Trouble Call Section, followed by a letter to the General Manager, within five (5) working days of incident. The letter must state the item(s) damaged, date and time of the incident, if available, and the circumstances surrounding the event that caused the damage. The information on the claim is forwarded to the Transmission &amp; Distribution Manager to initiate a full investigation of the customer\u2019s claim, with in 24 hours of the incident being reported Letters received after five (5) working days will be investigated at General Manager\u2019s discretion. After eight (8) working days, claims are considered to be invalid. Upon completion of the investigation, the Transmission and Distribution Manager will submit a report of the findings and recommendations to the General Manager A letter is issued to the customer, by General Manager, no later than ten working days after receipt of the written claim. Settlement is offered in the following situations: Errors made by Company employees such as incorrectly terminating connections to service line, weather head or transformer. Failure of the neutral connection either through loose connections, corroded connections, or breakage due to wear and tear on the Low Tension (LT) lines up to the Company\u2019s service point. Exceptions to this are break age of the neutral due to third parties, kites, animals, vehicular accidents or, back-feeds caused by other customers. Failure at the pole-mount transformer\u2019s, High Tension (HT) or Low Tension (LT) terminals; voltage above or below 10% of the nominal voltage. High Tension (HT) lines making contact with Low Tension (LT) lines resulting in high voltage at the customer\u2019s electrical installation. A Low Tension (LT) line making contact with the neutral on a 3-wire system A faulty transformer giving rise to high voltage; volt age above or below 10% of the nominal voltage. Short circuits on the secondary distribution up to the utility\u2019s service point. Improper line clearances resulting in short circuits, broken Low Tension (LT) and service neutrals. Tree limbs breaking the service line or any conductor of service line, except when the tree is on customer\u2019s property. Short circuit on service wire damaging premises. Fires caused by fallen High Tension (HT) line or burning fuse or disconnect. No settlement is offered in the following situations: Outages or other events arising from lightning strikes, wind or rainstorms and other Acts of God. Inadequacies or faults on the customer\u2019s side of the electrical installation. No protective devices on electrical equipment that is surge protectors at meter and\/or distribution panel and\/or at receptacle. Loose connections on phase conductors, to any part of the circuit after the meter, which could result in under voltage conditions. Interruption of service due to switching operations on the main transmission and distribution system. Damage resulting from the actions of third parties. Fallen trees on the company\u2019s lines. The General Manager may consider settlement where unusual conditions or circumstances exist, which merits special consideration, even though a settlement would not normally be offered. An example of this would be where the damage resulted from a problem that had previously been reported but misdiagnosed by the crew and required a return visit to correct the fault Settlement amounts are assessed on the cost to repair the equipment to good working order. If the equipment cannot be repaired, the Company requests that the equipment be brought in for assessment and the pre-incident market value of the equipment is offered. This is calculated based on the replacement value of an equivalent item less depreciation of an average of 10% per year. In some cases, for example, if faults on both the utility service and the customer installation can result in a power event, then a partial settlement is offered based on 50% of the repair or assessed value of the equipment. Assistance is often sought from the Company\u2019s Insurance Company in determining settlement amounts. The Company may also contract the services of technicians to carry out repairs if the customer is unable or unwilling to undertake the repairs himself\/herself. In the event a refrigerator is damaged, Customer must take precautionary measures to store refrigerated items as NEVLEC will not approve any claim(s) prior to an investigation and will therefore not be responsible for items spoiled. Quick Links About Outages During an Outage After an Outage Preparing Your Home Preparing Your Business Outage FAQs Emergency Resources Damage Claim Policy<\/p>","protected":false},"author":1,"featured_media":0,"parent":3963,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4182","page","type-page","status-publish","hentry","cms-no-post-thumbnail"],"_links":{"self":[{"href":"https:\/\/www.nevlec.com\/es\/wp-json\/wp\/v2\/pages\/4182","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nevlec.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nevlec.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nevlec.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nevlec.com\/es\/wp-json\/wp\/v2\/comments?post=4182"}],"version-history":[{"count":22,"href":"https:\/\/www.nevlec.com\/es\/wp-json\/wp\/v2\/pages\/4182\/revisions"}],"predecessor-version":[{"id":5535,"href":"https:\/\/www.nevlec.com\/es\/wp-json\/wp\/v2\/pages\/4182\/revisions\/5535"}],"up":[{"embeddable":true,"href":"https:\/\/www.nevlec.com\/es\/wp-json\/wp\/v2\/pages\/3963"}],"wp:attachment":[{"href":"https:\/\/www.nevlec.com\/es\/wp-json\/wp\/v2\/media?parent=4182"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}