{"id":5980,"date":"2025-10-24T10:03:56","date_gmt":"2025-10-24T10:03:56","guid":{"rendered":"https:\/\/www.nevlec.com\/?page_id=5980"},"modified":"2025-10-24T10:03:56","modified_gmt":"2025-10-24T10:03:56","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/www.nevlec.com\/es\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<p>At Nevis Electricity Company Limited (NEVLEC), we are committed to transparency and fairness in all billing and payment matters. This Refund Policy outlines how refunds are processed for overpayments, deposits, and service cancellations.<\/p>\n<p><strong>Refund Eligibility<\/strong><\/p>\n<p>You may be eligible for a refund if:<\/p>\n<ul>\n<li>You overpaid your electricity bill<\/li>\n<li>A duplicate transaction occurred<\/li>\n<li>A billing error was confirmed<\/li>\n<li>You cancelled service before activation<\/li>\n<li>A payment failed due to technical issues<\/li>\n<li>Your account was closed and a deposit remains<\/li>\n<\/ul>\n<p><strong>How to Request a Refund<\/strong><\/p>\n<p>To initiate a refund:<\/p>\n<ul>\n<li>Submit a written request via email or in person<\/li>\n<li>Include your account number and proof of payment<\/li>\n<li>Allow NEVLEC to verify the transaction<\/li>\n<\/ul>\n<p>Refunds are typically processed within 10\u201320 business days.<\/p>\n<p><strong>Non-Refundable Items<\/strong><\/p>\n<p>The following are not eligible for refunds:<\/p>\n<ul>\n<li>Late payment penalties<\/li>\n<li>Reconnection fees<\/li>\n<li>Regulatory surcharges<\/li>\n<\/ul>\n<p><strong>Fraud &amp; Compliance<\/strong><\/p>\n<p>NEVLEC reserves the right to deny refunds in cases of:<\/p>\n<ul>\n<li>Suspected fraud<\/li>\n<li>Misuse of services<\/li>\n<li>Violation of service terms<\/li>\n<\/ul>\n<p>We cooperate with law enforcement and regulators when required.<\/p>\n<p><strong>Contact Us<\/strong><\/p>\n<p>For refund inquiries or to submit a request:<\/p>\n<ul>\n<li>Phone: +1 (869) 469-7245<\/li>\n<li>Email: <a href=\"mailto:info@nevlec.com\">info@nevlec.com<\/a><\/li>\n<li>Address: Main Street, Charlestown, Nevis<\/li>\n<li>Website: <a href=\"https:\/\/www.nevlec.com\/es\/\">www.nevlec.com<\/a><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>At Nevis Electricity Company Limited (NEVLEC), we are committed to transparency and fairness in all billing and payment matters. This Refund Policy outlines how refunds are processed for overpayments, deposits, and service cancellations. Refund Eligibility You may be eligible for a refund if: You overpaid your electricity bill A duplicate transaction occurred A billing error was confirmed You cancelled service before activation A payment failed due to technical issues Your account was closed and a deposit remains How to Request a Refund To initiate a refund: Submit a written request via email or in person Include your account number and proof of payment Allow NEVLEC to verify the transaction Refunds are typically processed within 10\u201320 business days. Non-Refundable Items The following are not eligible for refunds: Late payment penalties Reconnection fees Regulatory surcharges Fraud &amp; Compliance NEVLEC reserves the right to deny refunds in cases of: Suspected fraud Misuse of services Violation of service terms We cooperate with law enforcement and regulators when required. Contact Us For refund inquiries or to submit a request: Phone: +1 (869) 469-7245 Email: info@nevlec.com Address: Main Street, Charlestown, Nevis Website: www.nevlec.com<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5980","page","type-page","status-publish","hentry","cms-no-post-thumbnail"],"_links":{"self":[{"href":"https:\/\/www.nevlec.com\/es\/wp-json\/wp\/v2\/pages\/5980","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nevlec.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nevlec.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nevlec.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nevlec.com\/es\/wp-json\/wp\/v2\/comments?post=5980"}],"version-history":[{"count":1,"href":"https:\/\/www.nevlec.com\/es\/wp-json\/wp\/v2\/pages\/5980\/revisions"}],"predecessor-version":[{"id":5981,"href":"https:\/\/www.nevlec.com\/es\/wp-json\/wp\/v2\/pages\/5980\/revisions\/5981"}],"wp:attachment":[{"href":"https:\/\/www.nevlec.com\/es\/wp-json\/wp\/v2\/media?parent=5980"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}