NEVLEC Website Terms and Conditions

1)    Introduction and Acceptance

Welcome to the official website of Nevis Electricity Company Limited (NEVLEC). We are glad you are here. Our website is designed to help you manage your electricity services, pay bills securely, request support, and stay informed about service updates and energy resources for Nevis.

Please read these Terms and Conditions carefully. They contain important information about your legal rights, remedies, and obligations. By accessing or using the Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions ( the “Terms’) including any policy referenced herein   (such as our Privacy Policy). If you do not agree, do not use the Website.

The Website is provided “as is” and “as available” and is used at your own risk. While we use reasonable efforts to keep information current and accurate, we do not represent or warrant that the Website or its content will be error-free, complete, or up to date.

2) Definitions

• “Content” means all text, designs, graphics, logos, icons, images, photographs, audio, video, code, software, documentation, data, and the arrangement thereof on the Website.
• “Services” means online services made available on or through the Website, including but not limited to account access, bill viewing, payments, service requests, scheduling, and information resources.
• “You” and “““your” refer to any person who accesses or uses the Website.

3) Changes to These Terms

NEVLEC may modify these Terms at any time by posting updated Terms on the Website with an updated “Last updated” date. Please review these Terms periodically. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.

4) Ownership of the Website and Content

• The Website and all Content are protected by intellectual property and other laws. All rights are owned by NEVLEC or our licensors.
• You may view and download a single copy of Content and print pages for your personal, non-commercial, lawful use, provided you do not remove or alter copyright, trademark, or other proprietary notices.
• Except as expressly permitted, you may not copy, reproduce, republish, upload, post, transmit, distribute, create derivative works from, reverse engineer, decompile, disassemble, translate, adapt, or otherwise exploit any part of the Website or the Content without NEVLEC’s prior written consent.
• “Nevis Electricity Company Limited”, “NEVLEC”, our logos, and other marks on the Website are trademarks or trade names of NEVLEC. Other marks are the property of their respective owners. Unauthorised use is prohibited.

5) Permitted Use and Restrictions

You agree not to:

• Use the Website for any unlawful, fraudulent, or harmful purpose.
• Access or attempt to access any account or data not intended for you.
• Interfere with or disrupt the Website, servers, or networks (including by “flooding”, “mailbombing”, overloading, or “crashing”).
• Introduce viruses, worms, malware, or harmful code.
• Scrape, harvest, index, or otherwise collect information from the Website by automated means without our express written permission.
• Frame, mirror, or deep link to the Website without our express written consent.
• Infringe the intellectual property or privacy/publicity rights of NEVLEC or any third party.

These restrictions apply to the maximum extent permitted by applicable law.

6) Links to Third-Party Websites

The Website may contain links to third-party websites. Such sites are independent from NEVLEC. We are not responsible for their content, performance, availability, security, or practices, and linking does not constitute endorsement. Your interactions with third parties are solely between you and the third party and are at your own risk.

7) Online Services, Payments, and Orders

Certain Services may be offered through the Website (e.g., bill payments, service applications, reconnection requests, purchase of related products or services).

• Currency and Charges: All prices and fees displayed are in Eastern Caribbean Dollars (XCD). You agree to pay all applicable charges, taxes, and fees.
• Accuracy and Corrections: While we strive for accuracy, errors or inaccuracies may occur. We may correct errors and update information (including pricing and availability) without notice.
• Price Confirmation: All prices are subject to confirmation. If the confirmed price differs from the listed price, we may contact you (e.g., within 2 business days) to seek your confirmation to proceed at the confirmed price. If you do not confirm, the order or request may be cancelled without liability to you or NEVLEC.
• Eligibility: You must be at least 18 years old acting for personal, non-commercial, lawful purposes to use the Website’s ordering or payment functions.
• Service Area: Products or services ordered on the Website are generally available for addresses within Nevis only, unless otherwise stated.
• Limits and Refusals: NEVLEC may limit quantities, reject, correct, cancel, or refuse any order or service request at our discretion, including where we suspect non-compliance with law, fraud, abuse, or activity harmful to NEVLEC or others.
• Delivery and Timing: We will make reasonable efforts to process and deliver services within indicated timeframes, but delays may occur for reasons beyond our control. We will notify you of material delays when feasible.
• Payments: You authorize NEVLEC and its payment processors to charge your selected payment method for all amounts due. You are responsible for ensuring payment information is current and accurate. Additional terms of our payment processor may apply.

Note: Utility service provision is also governed by applicable tariffs, regulations, service agreements, and policies, which may prevail in case of conflict.

8) Acceptable Use Policy (Comments and Communications)

If the Website allows you to submit content (e.g., messages, forms, reviews, feedback), you agree to comply with this Acceptable Use Policy.

You represent and warrant that:

• You are the sole author of your submission and own or control the necessary rights.
• Any moral rights you may have in such content are waived to the extent permitted by law.
• Your submissions are accurate and not misleading.

You agree not to submit content that:

• You know to be false, inaccurate, or misleading.
• Infringes any third party’s intellectual property, privacy, or publicity rights.
• Violates any law, regulation, or ordinance.
• Is defamatory, libellous, hateful, obscene, discriminatory, harassing, or otherwise objectionable.
• Is provided in exchange for compensation or consideration from a third party.
• Contains references to third-party websites, contact details, or promotional material inconsistent with these Terms.
• Contains malware, harmful code, or spam.

NEVLEC may monitor, edit, refuse, or remove any submission at our sole discretion. We do not guarantee that you will be able to edit or delete content after submission.

9) User Content: Representations, Warranties, and License

By submitting content, you grant NEVLEC a worldwide, perpetual, irrevocable, royalty-free, fully transferable and sublicensable license to use, copy, modify, adapt, publish, translate, create derivative works from, display, and otherwise exploit such content in any media or format, without compensation to you.

You are solely responsible for your submissions. NEVLEC has no obligation to maintain such content in confidence and assumes no liability arising from your submissions.

10) Privacy

Your use of the Website is subject to the NEVLEC Privacy Policy, which explains how we collect, use, disclose, and protect personal information. By using the Website or submitting personal information, you consent to our privacy practices.

11) Security

You are prohibited from violating or attempting to violate the security of the Website, including but not limited to:

• Accessing data not intended for you or logging into a server or account that you are not authorized to access.
• Probing, scanning, or testing the vulnerability of systems or networks or breaching security or authentication measures without authorization.
• Interfering with service to any user, host, or network (e.g., denial-of-service attacks, overloading, flooding, mailbombing, crashing).
• Forging headers or otherwise manipulating identifiers in order to disguise the origin of content.
• Taking any action to obtain services to which you are not entitled.

Violations may result in civil or criminal liability. NEVLEC may investigate and cooperate with law enforcement authorities in prosecuting violators.

12) Disclaimers and Exclusion of Liability

• Use at Your Own Risk: Your use of the Website and Content is at your sole risk. Your sole remedy for dissatisfaction with the Website is to stop using it.
• No Warranties: To the maximum extent permitted by law, NEVLEC disclaims all warranties and conditions express or implied, including any warranties of accuracy, completeness, timeliness, merchantability, fitness for a particular purpose, non-infringement, uninterrupted or error-free operation, and security.
• No Liability: To the maximum extent permitted by law, NEVLEC and its directors, officers, employees, agents, and representatives will not be liable for any damages of any kind arising out of or in connection with the Website, Content, or linked sites, including direct, indirect, incidental, special, punitive, or consequential damages, whether based in contract, tort (including negligence), strict liability, or otherwise, even if advised of the possibility of such damages.
• Technical Issues: NEVLEC is not responsible for late, lost, incomplete, corrupted, misdirected, or stolen communications; unavailable network connections; failed, incomplete, garbled, or delayed transmissions; online failures; or other technical malfunctions or disruptions.
• Viruses: NEVLEC assumes no responsibility for any damages to, or viruses that may infect, your computer equipment or other property as a result of your access to, use of, or downloading from the Website.

Some jurisdictions do not allow certain disclaimers or limitations of liability; in such cases, the disclaimers and limitations apply to the fullest extent permitted by law.

13) Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless NEVLEC and its directors, officers, employees, agents, and representatives from and against any claims, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising from or related to: (a) your use of the Website or Services; (b) your breach of these Terms; or (c) your violation of any law or the rights of a third party.

14) Suspension or Termination

NEVLEC may, in its sole discretion and without notice, suspend or terminate your access to the Website or Services for any violation of these Terms or as necessary to comply with law, protect our systems, or protect other users. NEVLEC shall not be liable for any damages resulting from such suspension or termination.

15) Governing Law and Disputes

These Terms and your use of the Website are governed by the laws of Saint Kitts and Nevis, without regard to its conflict of law principles. You agree to the exclusive jurisdiction and venue of the courts located in Nevis, Saint Kitts and Nevis, for all disputes arising out of or relating to these Terms or the Website.

16) Miscellaneous

• Entire Agreement: These Terms (including the Privacy Policy and any additional terms referenced herein) constitute the entire agreement between you and NEVLEC regarding the Website.
• Severability: If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.
• No Waiver: Any failure by NEVLEC to enforce any provision shall not constitute a waiver of that or any other provision.
• Assignment: You may not assign these Terms without NEVLEC’s prior written consent. NEVLEC may assign these Terms without notice.
• Force Majeure: NEVLEC is not liable for any delay or failure to perform due to causes beyond its reasonable control.
• Electronic Communications: You consent to receive communications from NEVLEC electronically and agree that all terms, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

17) Reporting Abuse, Libel, or Defamation

If you become aware of misuse of the Website, including defamatory or otherwise unlawful content, please notify us promptly at the contact details below.

18) Contact Information

Nevis Electricity Company Limited (NEVLEC)
Main Street  Charlestown Nevis
Email: info@nevlec.com or customerservice@nevlec.com
Phone: 869 469 7245
Website: Contact Us Form