Damage Claim Procedure
Settlement is offered in the following situations:
No settlement is offered in the following situations:
The General Manager may consider settlement where unusual conditions or circumstances exist, which merits special consideration, even though a settlement would not normally be offered. An example of this would be where the damage resulted from a problem that had previously been reported but misdiagnosed by the crew and required a return visit to correct the fault
Settlement amounts are assessed on the cost to repair the equipment to good working order.
If the equipment cannot be repaired, the Company requests that the equipment be brought in for assessment and the pre-incident market value of the equipment is offered. This is calculated based on the replacement value of an equivalent item less depreciation of an average of 10% per year. In some cases, for example, if faults on both the utility service and the customer installation can result in a power event, then a partial settlement is offered based on 50% of the repair or assessed value of the equipment. Assistance is often sought from the Company’s Insurance Company in determining settlement amounts.
The Company may also contract the services of technicians to carry out repairs if the customer is unable or unwilling to undertake the repairs himself/herself.
In the event a refrigerator is damaged, Customer must take precautionary measures to store refrigerated items as NEVLEC will not approve any claim(s) prior to an investigation and will therefore not be responsible for items spoiled.
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