NEVLEC Privacy Policy

Nevis Electricity Company Limited (“NEVLEC”) respects and is committed to protecting your privacy. This Privacy Policy explains what personal information we collect online, how we use it, with whom we share it, and the choices you have. By using the Website, you consent to the practices described here.

What is “Personal Information”?

“Personal Information” means any information that may be used to identify an individual, including but not limited to a first and last name, a home or service address, an email address, a phone number, account or meter number, and other contact or service-related information—whether at work or at home.

NEVLEC is committed to complying with all applicable privacy laws and regulations. While legal requirements may differ across jurisdictions, NEVLEC endeavors to uphold the principles outlined in this Privacy Policy, even when Personal Information is transferred to countries or service providers that may not offer equivalent levels of data protection.

What Information Do We Collect?

We collect information in three main ways: automatically through your use of the Website, directly from you when you provide it, and via trusted third-party services integrated into our Website.

1. Information collected automatically

• IP address and general geolocation derived from IP
• Device, browser, operating system details, and settings
• Pages viewed, links clicked, time and duration of visits, and referring URLs
• Error logs, performance and diagnostic data
• Cookie identifiers and similar technologies (see “Cookies” below)

2. Information you provide directly

• Contact details (name, email, phone)
• Service and account details (service address, NEVLEC account number, meter number)
• Online forms and requests (e.g., new service applications, outage reports, reconnection requests)
• Communications with us (support messages, feedback, survey responses)
• Marketing preferences (opt-in/opt-out choices)

3. Purchases and payments

• If you make a payment or purchase via the Website, we (or our payment processors) will request billing details such as name, email address, billing address, payment method, and transaction amounts.
• NEVLEC does not store full credit card numbers on our systems. Payments are processed by PCI-compliant third-party processors.
• Credit card and email information will not be sold to third parties for any purpose.

4. Co-branded or third-party services

• When you use services provided by third parties within or linked from our Website (e.g., payment gateways, scheduling tools, analytics), your Personal Information may be processed by those providers under their own privacy policies.

Wherever NEVLEC collects Personal Information, we make an effort to include a link to this Privacy Policy on that page or in the relevant interface.

What Information Do We NOT Collect?

When you visit our Website, we do not collect your name, email address, or other Personal Information unless you voluntarily provide it to us (for example, by submitting a form, creating or accessing your account, or making a payment).

Cookies

We use cookies and similar technologies to:

• Enable core site functionality and security
• Remember your preferences
• Analyze traffic and usage to improve Website performance
• Support certain features provided by our service providers

You can set your browser to block or delete cookies. If you do, some features of the Website may not function properly. Cookie data may be considered Personal Information where it can reasonably be linked to you or your device.

How We Use Your Information

We use your information to:

• Provide, operate, and secure the Website and online services
• Process payments and service-related requests
• Communicate with you about your account, services, outages, updates, or support
• Respond to inquiries and provide customer service
• Analyze usage and improve Website functionality, performance, and user experience
• Detect, prevent, and investigate fraud, abuse, security incidents, and other harmful activity
• Comply with legal obligations, regulatory requirements, and enforce our Terms and Conditions

We maintain a strict “No-Spam” policy. We do not sell, rent, or otherwise disclose your email address for unrelated marketing without your consent. You may opt out of promotional communications at any time by using the unsubscribe link in an email or contacting us.

Disclosure to Third Parties

We do not sell your Personal Information. We may share Personal Information in the following limited circumstances:

• Service providers: With trusted vendors who perform services on our behalf (e.g., payment processing, hosting, IT support, communications, analytics, customer service). These providers are allowed to use Personal Information only as needed to perform services for NEVLEC and are expected to protect it appropriately.
• Co-branded/third-party features: When you choose to use integrations or services operated by third parties, your information may be shared with or collected by those parties in accordance with their privacy policies.
• Legal, safety, and compliance: When required by law or legal process, or to protect the rights, property, safety, or security of NEVLEC, our customers, users, or the public.
• Business continuity: In connection with organizational changes, reorganization, or other transfers permitted by law, subject to confidentiality obligations and continued protection of Personal Information.

All information you provide for a transaction is used solely to complete that transaction. Credit card and email information will not be sold to third parties for any purpose.

Security

We take reasonable and appropriate technical and organizational measures to protect the Personal Information you share with us against unauthorized access, disclosure, alteration, and destruction.

• We use industry-standard encryption (e.g., TLS/SSL) to protect data in transit between your browser and our servers.
• Access to Personal Information is restricted to personnel and service providers who need it for legitimate business purposes and are bound by confidentiality obligations.

Please help keep your information secure:

• Protect your account credentials and devices
• Use strong, unique passwords
• Sign out when using shared computers

NEVLEC is not responsible for Personal Information you disclose to third-party sites or services that do not use secure methods or that operate under their own security practices.

Third-Party Websites

Some pages on our Website include links to third-party websites or services. These are governed by their own privacy policies, and NEVLEC is not responsible for their practices. Before submitting information on third-party sites, review their privacy statements.

Please also keep in mind that if you voluntarily disclose Personal Information online (e.g., via email or public forums), that information may be collected and used by others.

International Transfers

Your Personal Information may be processed in countries other than your own, including by our service providers. We take steps intended to ensure your information receives an appropriate level of protection wherever it is processed, consistent with this Privacy Policy and applicable law.

Your Choices

• Access and updates: You may request access to or correction of certain Personal Information by contacting us.
• Communications: You may opt out of marketing emails by using the unsubscribe link in those emails or contacting us. We may still send you transactional or service-related communications.
• Cookies and tracking: You can manage browser cookie settings and, where offered, adjust preferences in our cookie banner or settings.

Data Retention

We retain Personal Information only for as long as necessary to fulfill the purposes outlined in this Policy, to provide services, to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements.

Your Consent to This Policy

By using NEVLEC’s Website, you consent to the collection, use, and disclosure of information as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Please review this Policy periodically. Your continued use of the Website after any changes are posted indicates your acceptance of the updated Policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: info@nevlec.com
• Phone: 869 469 7245
• Address: Main Street Charlestown Nevis
• Website: Contact Us Form