1. Introduction

This Privacy Policy explains how Nevis Electricity Company Ltd (“NEVLEC”), collects, uses, discloses, and protects your personal data in accordance with the General Data Protection Regulation (GDPR).

2. Data We Collect

We may collect the following personal data:

• Full name
• Contact details (email, phone number, address)
• Billing and payment information
• Usage data (electricity consumption)
• Technical data (IP address, browser type)

3. How We Collect Data

• Directly from you via forms, applications, and customer service interactions
• Automatically through our website and digital platforms
• From third-party service providers (e.g., payment processors)

4. Purpose of Data Collection

We use your data to:

• Provide and manage electricity services
• Process payments and billing
• Communicate service updates and outages
• Comply with legal obligations
• Improve our services and website

5. Legal Basis for Processing

We process your data based on:

• Your consent
• Performance of a contract
• Legal obligations
• Legitimate interests

6. Data Sharing

We may share your data with:

• Authorized service providers
• Regulatory authorities
• Legal entities when required by law

7. Data Retention

We retain personal data only as long as necessary for the purposes stated or as required by law.

8. Your Rights

Under GDPR, you have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Object to processing
• Withdraw consent
• Lodge a complaint with a supervisory authority

9. Security Measures

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

10. Contact Us

Phone: +1 (869) 469-7245

Email: info@nevlec.com

Address: Main Street, Charlestown, Nevis

Website: www.nevlec.com