At Nevis Electricity Company Limited (NEVLEC), we are committed to transparency and fairness in all billing and payment matters. This Refund Policy outlines how refunds are processed for overpayments, deposits, and service cancellations.

Refund Eligibility

You may be eligible for a refund if:

• You overpaid your electricity bill
• A duplicate transaction occurred
• A billing error was confirmed
• You cancelled service before activation
• A payment failed due to technical issues
• Your account was closed and a deposit remains

How to Request a Refund

To initiate a refund:

• Submit a written request via email or in person
• Include your account number and proof of payment
• Allow NEVLEC to verify the transaction

Refunds are typically processed within 10–20 business days.

Non-Refundable Items

The following are not eligible for refunds:

• Late payment penalties
• Reconnection fees
• Regulatory surcharges

Fraud & Compliance

NEVLEC reserves the right to deny refunds in cases of:

• Suspected fraud
• Misuse of services
• Violation of service terms

We cooperate with law enforcement and regulators when required.

Contact Us

For refund inquiries or to submit a request:

• Phone: +1 (869) 469-7245
• Email: info@nevlec.com
• Address: Main Street, Charlestown, Nevis
• Website: www.nevlec.com